Better Questions For Aged Care

Enabling Choice and Empowerment for Older People

If you are working in the Aged Care profession, we can teach you to how to use Better Questions to build strong relationships with your clients and to be confident in your practice to support their CHOICE, INDEPENDENCE and EMPOWERMENT.

Despite the everchanging landscape of the Aged Care Sector, one thing remains a constant – the need for excellent communication.

Why? Because excellent communication is essential for building GOOD RELATIONSHIPS with your clients.

And, GOOD CLIENT RELATIONSHIPS are what makes your service a SUCCESS.

We can help you to STAND OUT FROM THE CROWD

By teaching you and your staff more effective ways to communicate with your clients you will understand them better. They will trust you. And, you will be able to match or better still, exceed their needs, which will likely make you their care provider of choice.

Whether you are providing an assessment service, in-home support, residential care or other related services, effective communication is a critical skill that is fundamental to providing the very best Aged Care service to your clients.

And, with the Aged Care Quality and Safety Commission assessing and monitoring the quality of care and services, now more than any other time, organisations are recognising the importance and the need for communication skills training with it being at the core of all eight of the Aged Care Quality Standards that were introduced on 1st July 2019.

Your Training Provider of Choice

Whatever your role within the Aged Care sector, from assessment through to service delivery, our Better Questions training will teach you how to talk with your clients with a true Person Centred approach. Our solution focussed communication framework supports and underpins Reablement & Wellness and Consumer Directed Care practices.

By learning these essential communication skills, you will build better client relationships and support them to feel more respected, capable and enabled and more involved in the decisions being made about their care.

Having trained 1000's of Aged Care professionals over the years, we understand your specific needs and have established ourselves as a trusted industry-leading provider of communication training to this sector.

We have trained RAS Assessors, Case Managers, Aged Care Workers, Direct Care /Support Staff, Personal Care Assistants and other Aged Care related roles. Here's what just a few of our valued Aged Care Clients have to say about us and the Better Questions workshop.

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What Our

Customers are saying

APM was looking to train our staff in the Aged Care Regional Assessment Services (RAS) to be able to truly empower clients in the spirit of wellness and re-ablement. We came across the Better Questions methodology almost by accident, and haven't looked back. It was the perfect solution, in that it challenged our staff to think differently. Many of them thought they were pretty good at this already, and then the practical training showed them how much better they can really be at giving the client full choice and control. We have now trained all of our assessors across the country, and every single one of them have rated an improved confidence level in their ability to empower clients. Lindsay has been a terrific support both in the training itself, and in mentoring our two internal trainers.

Jason Diederich, General Manager, Regional Assessment Services Manager, APM

Unlike many other training workshops I have attended, Lindsay's Better Questions workshop makes you THINK and FEEL. Lindsay has a relaxed and engaging style, with many hands-on exercises to assist with embedding the skills. Our RAS assessors thoroughly enjoyed the day, and I know they will be utilising their new skills both in their professional engagement with clients, as well as in their personal lives.

Jane Crowe, Executive Director, Community Options Australia

I was blown away with the Better Questions training held in Hamilton Vic. I strongly recommend any health care professionals to complete this invaluable training. I have found this training to be beneficial both in the workplace and in my own life talking and liaising with others, co-workers, family. Lindsay's enthusiasm and passion for the training is infectious, which made the training delivered in a fun and practical application. Thank you, Lindsay, for your hard work, dedication, passion your enthusiasm shines through.

Megan Sonego, Welfare Worker, Lyndoch Aged Care, VIC

The Home Care Service, Northern Rivers engaged the services of Tina Dolphin to train our Care Workers and Administration staff in "Better Questions are the Answer". We had just commenced an Enablement 'Get Active' pilot and found the information that we learnt valuable in assisting us to 'shift focus' in service delivery from the doing to & doing for to doing with & supporting the person to do for themselves. The impact of asking vs telling and using the listening skills was very powerful and all the staff found it very useful in adapting the technique of asking better questions. Using the 'Better Questioning' model when working through the goal setting process was effective in showing the steps needed to achieve a successful plan. It is something that we will all need to practice but now we have the tools and resources to achieve success.

Joanne Mason, Service Centre Manager, Department of Family & Community Services/Ageing, Disability & Home Care, Lismore NSW

Thank YOU for delivering such fantastic training! We have had so much great feedback from our assessors as to your workshop, they are all buzzing with ideas and renewed energy.

Ellie Vickers, Customer Service & Intake Team Leader, Aged Care, Catholic Healthcare Ltd. Regional Assessment Services